MEZANU
Help
FAQ
Frequently Asked Questions
Quick answers about ordering, payment, custom orders, delivery, returns, and more.
All
Ordering
Payment
Custom Orders
Measurement Passport
Delivery & Tracking
Returns & Refunds
Gursha / Send Gift Home
Wedding & Melse
Consultation
Rewards & Coins
Account & Privacy
Account & Privacy
How is my personal data protected?
How can I delete my data or exercise my privacy rights?
Consultation
Can I book a consultation?
Custom Orders
How does a custom order work?
Can I change my custom order after production starts?
Delivery & Tracking
How can I track my order?
What do the tracking steps mean?
Why is my tracking not updating?
Do I pay customs or import fees?
Gursha / Send Gift Home
What is Gursha?
Can I add a gift message?
Will I receive proof of delivery?
Measurement Passport
What is Measurement Passport?
Can I save measurements for family members?
What if I enter wrong measurements?
What if the tailor makes a mistake?
Ordering
How do I place an order on Mezanu?
Can I order a custom Habesha dress?
Can I upload an inspiration photo?
Can I order for someone else?
Payment
How can I pay?
Is my payment secure?
What happens after payment?
I paid but my order status did not update. What should I do?
Returns & Refunds
Can I return an item?
Can I return a custom-made item?
Who pays return shipping?
Can I try clothes at home?
Rewards & Coins
How do Mezanu coins work?
Wedding & Melse
Can Mezanu help with wedding or Melse outfits?
Can family members submit their measurements separately?
Home
Menu
Categories
Cart
Account
Help