Privacy Policy

Introduction

Mezanu respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we use it, how we protect it, and what rights you have.

Data we collect

We may collect:

• name
• email address
• phone number
• billing address
• delivery address
• account login information
• order history
• payment status
• product preferences
• measurement profiles
• custom order details
• uploaded inspiration photos
• support messages and chat messages
• review photos if submitted
• recipient details for Gursha / Send Gift Home
• device/session information
• cookie preferences
• search and browsing activity if consent is given

Why we use your data

We use data to:

• create and manage your account
• process orders and payments
• deliver products
• manage custom orders and save measurement profiles
• provide order tracking
• provide customer support
• manage returns and refunds
• send order notifications
• prevent fraud and abuse
• improve the website
• personalize recommendations if you give consent
• manage rewards and coins
• comply with legal obligations

Payments

Mezanu uses third-party payment providers. Full card details are processed by the payment provider and are not stored by Mezanu.

Sharing data

We may share necessary information with:

• payment providers
• delivery carriers
• vendors/tailors
• local delivery partners
• hosting/database providers
• email/SMS providers
• customer support tools
• legal/accounting advisors if required

Only the minimum necessary information is shared. For example, a tailor may need measurements and order details, but does not receive unnecessary payment information.

International transfers

Some vendors, tailors, or delivery partners may be located outside the European Union, including Ethiopia or Eritrea-related delivery networks. Mezanu only shares necessary information and uses appropriate safeguards where required.

Cookies and personalization

Mezanu uses essential cookies for login, cart, checkout, security, and order flow. Analytics, personalization, and marketing cookies are only used when you give consent. You can accept, reject, or manage cookie preferences at any time — see the Cookie Policy.

Your rights

You may request:

• access to your personal data
• correction of inaccurate data
• deletion of data where legally possible
• restriction of processing
• objection to certain processing
• portability of data
• withdrawal of consent
• human review for certain profiling/automated decisions

To exercise these rights, contact Mezanu support and choose the category "Account/privacy request".

Data retention

Mezanu keeps data only as long as necessary for the purpose collected, including order processing, support, legal, tax, fraud prevention, and warranty obligations.

Security

Mezanu protects customer data using technical and organizational measures such as secure login, restricted admin access, secure database rules, secure storage, and encrypted connections.

Contact

For privacy questions, contact us at privacy@mezanu.com or through the support page.